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Jul 17, 2020

Welcome to Best Boss Ever, the podcast dedicated to helping you develop managers who build great teams. In this episode, Kris Dunn talks with one of the most authentic leaders he has ever encountered - Lisa Higgins from APQC.

Truth-teller and Force of Nature. Add Empathy and Listening and you've got today's authentic leader, which Lisa 100% is!

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On to the show (email subscribers, click here if you don't see the podcast player)...

Show Highlights:

5:15 - Kris gets right into it to help listeners understand more about APQC, because in a lot of ways Lisa started there and never left. Why was she locked into one company in this way?

7:20 - KD and Lisa talk about their definition of Authentic Leadership. #trust

10:00 - Kris talks about being locked into a conference room with Lisa and her team for full days at a time, and gives Lisa some adjectives and phrases that come to mind and she reacts to them, talking about whether she grew into these traits or if they’ve always been a part of who she is:


Coming in Hot/Force of Nature



Getting Out of the Way for Direct Reports

23:00 - Lisa adds empathy to the list for discussion as mandatory for the authentic leader.

23:55 - Lisa and Kris discuss the biggest reason managers of people don’t gel with their teams. What’s the best way to overcome/prevent these stumbling blocks with new managers of people? What’s are the keys to develop high levels of trust with direct reports?

29:00 - Lisa talks about how she stays current and relevant in your industry and beyond. What tells her to Zig at the right time? 

30:05 - Kris asks Lisa for a KSA that she picked up during her time at APQC that’s had the most value for her as a leader?

31:10 - And now for the close – Lisa describes her best boss ever. It's Jack Grayson, founder of APQC. Among countless positive attributes - many of which Lisa describes, it's notable that he was comfortable hiring someone who was very much different than him - and provided room and support for Lisa to grow. He ended up with a great employee and a future leader of his organization. So cool and so true.